Enhanced Support

Continued operation keeps us close to clients. Our service offering includes a range of options to suit different organisations and requirements. From simple rooms to mission-critical spaces, we have a service that fits your needs.

Our service starts with the systems we install. At the point of handover we ensure we have the solution, the documentation and functions we need to deliver reliability to you. From this point on our service team have access to the technical information required, should anything go wrong in the future. Our first-line support helpdesk ensures you get the right help as soon as possible. We keep detailed logs to prevent issues happening again. Our priority is to put the right support in place as quickly as possible; with a dedicated team holding a varied skillset, you’ll be assigned the right personnel as quickly as possible.

With our tailored approach, we realise that support isn’t one size fits all. For larger organisations with in-house teams, we offer a second or third-line escalation, giving critical high-level support and being a key part of your team. We can even provide 24/7 remote monitoring, finding faults before users do and reacting quickly for uninterrupted operation.